4 Reasons Why You Should Not Be A Reader at KEEN.COM (2024) From a Former Advisor
1. They purposefully are not paying advisors on time. (And for some, at all!)
Advisors are repetitively not getting paid on time, to the point where some have even gone homeless. Their payment processor is faulty, much like their website however they refuse to fix the payment problems and they continuously ignore advisors who are not being paid on time. Direct deposits are consistently late and daily direct deposits are sometimes not even pulled out of the account from the advisor to their bank for several days on end.
There are several overseas advisors who reported going up to 3 months worth of time without getting paid - and some have reported being told that their paper checks were somehow "lost" in the mail and needed to be reissued but they would have to wait an additional month to process it. This is the number one out of the 4 reasons you should not be a reader on keen but also why so many advisors are leaving!
***When Advisors complain about not being paid on time, their listings suddenly need to be "validated" and advisors were removed from the site, and not paid any of the funds they made prior. KEEN doesn't have to give you any valid reason for why they remove you per their rules 3A and 3B.
2. They are charging advisors more money than ever before.
They are charging advisors ( originally free, then it led to a $75 fee, and now they are charging $100) every single time they wish to participate in any sort of promotional.
The promotional period allows an advisor to lower their rate for their clients, easing the cost for their loyal clients, and yet in order to lower their rate to do so they must pay $100 every time. Originally keen was charging $75 for this event however they have since sent out calendars notifying advisors of when they would run a promotional period, and when they would be able to participate. They have since run four promotional in one month, and if you are an advisor you could end up paying up to $400 that month just to take part in these things.
They promised advisors the opportunity to make more money, however at the end of the day they end up paying anywhere from $75 to $100 multiple times per week and discounted their original rate on top of it. Many advisors reported that their listings were Inflated in the actual rate per minute, and then they were shown a discounted rate to the consumer, when in fact that was never the cost itself. ( For example an advisor would charge $3.99 per minute for a consumer to connect with them, KEEN would then add on an additional 20% to 25% on top of their original rate, and then make it appear as if it was being discounted to the consumer. They did this while also taking their percentage, leaving an inflated and fake number for the consumer to "feel" like they got a deal.
3. They are purposefully pushing out older advisors.
With the new investors and new management, came an announcement that they would be increasing the amount that they take from advisors from 60% up to 75% of what an Advisor makes. They announced that they would only do this for new advisors who signed up, and that they would keep the amount the same for older advisors who have been on the site for a while. As people began to voice their concerns about this, suddenly they had "no clients", they had listing issues and their listings would be pulled for "review", and some were just completely closed all together with no explanation. This creates more room for them to take on new advisors who are willing to accept them taking 75% of their pay.
Although these are only 4 reasons you shouldn't be a reader at keen.com in 2024 , there are several more, and you deserve a place to showcase your gifts and make a difference with your clients, not to be used and abused by a company that has no respect for what you do as an intuitive reader.
4. They don't want real people anymore. They have been actively harvesting how advisors communicate with their clients, including their answer style, to build up an ai website. They are looking to push out the human element of a spiritual reading, in order to make more money. KEEN believes they can remove the advisor and feed a script to a website and AI feature, and then charge a client a monthly membership. For them, they believe it cuts cost and makes things easier.
This is taken from their community forms prior to them shutting down the ability for advisors to talk to each other freely. They are purposefully harvesting how advisors communicate to clients, with the hope to duplicate it under an AI service that could be charged monthly to a client. Less overhead for them, less fees, and less dealing with people...